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Aquia Data Center
George Mason University

Information Technology

Action Required for Windows 10 Users

Subject: Action Needed: Windows 11 Upgrade & Windows 10 End-of-Life Notice

Update: 
As of today, 188 devices have been either replaced or extended and should NOT get a Windows 10 End of Life message!

Request: If your PC has already received the End-of-Life message, please keep the device on/online so the extension can be pushed to it.

If you are seeing a Windows 10 End of Life pop-up message on your PC and have not yet responded to the Windows 11 Upgrade Survey, please do so as soon as possible (Questionnaire ). Be sure to include the name of your device.
Instructions:
Device Name and Windows Version

  • To find your Windows Version and device name:
    • Press Windows Key + R, type msinfo32, and press Enter.
    • The System Information window will open (example screenshot below).
      • OS Name is your Windows Version
      • System Name is your device name.
         
  • If you have a Windows 10, confirm whether you require:
    • A replacement device (if Windows 11 incompatible), or
      • You must back up all data from the current device before receiving the replacement.
    • Extended Windows 10 support (1 year).
    • Device location: Building/Room (as devices may have been moved)
    • Your best contact method for coordination

This will ensure that your device is included for Windows 10 Extended Support for one additional year at no cost to you or your department while we work on the replacement. 

CoS IT, in collaboration with Central ITS, will push extended support to the identified managed devices that are receiving the pop-up message. Upon receiving the extension, the pop-up messages will stop, and your device will continue receiving the security updates.  

If you have a Windows 11 or a Mac device, this issue does not apply to you, and no action is required.  

Thank you for your prompt attention to this matter.

Those with Windows 10 (does not apply to Mac or Windows 11 users), please complete the following questionnaire at your earliest convenience before Monday, November 10.

 College of Science IT Request / Issue Submission Form

Use the link above to request IT assistance from the College of Science IT Team. This includes support for individual or shared spaces—such as offices, classrooms, labs, and conference rooms. Request types may include, but are not limited to:

  • PC, laptop, or peripheral purchases or support
  • Access and data related requests and issues
  • Process automation and efficiency
  • Software/Hardware requests or issues
  • Troubleshooting technical problems
  • Support for AV or IT equipment in classrooms or labs
  • Assistance with printers, scanners, or other shared devices

Please provide as much detail as possible to help us respond promptly and efficiently.

*New Faculty/Staff and OBS Computer Replacement Program Request - For Faculty and Staff supporting instruction and learning only can be submitted using the form above

Information Technology Support Team

  • Director of Information Technology and CyberSecurity - Ahmad Taheri
  • Sr. Network Engineer - Duane King - maintains college servers, network configuration, and classroom technology, onsite support for SciTech Campus
  • Lab Manager - Na Liu - supports GGS Labs
  • System Administrator for Fairfax/SciTech Campus - Kamica Wilson
  • Drupal Web Developer - Wrenn Haislip
  • WordPress Site Developer - Katelin Snyder
  • IT Specialist - Nicholas Cahill

Additional Contact and Info

College of Science IT Contact Information 
Central University IT Services Resources 

Additional Information

Approved Data Storage and Sharing Options

  • ​​​​OneDrive - 1 TB of personal space that can be shared
  • MS365 - MSTeams and SharePoint, and PatriotDrive storage for shared enterprise use cases
  • Memori - Managed  data on-premise cloud storage for large data
  • Globus - Secure Data Transfer Tool

College Supported Facilities

The college IT Team supports the audiovisual equipment, podium and lab computers in the following classrooms/labs:

  • David King Hall, 3rd Floor - 3021, 3031, 3044
  • Exploratory Hall, Lower Level - L502, L503, L504, L506, and L509
  • Exploratory Hall, First Floor - 1004 (AV Only), 1005, 1309, 1503, 1504, 1506, 1512, 1603
  • Exploratory Hall, Second Floor - 2102, 2103, 2310, 2312,2503, 2504, 2506, 2512, 2606
  • Exploratory Hall, Third Floor - 3505, 3507, 3513, 3602
  • Exploratory Hall, Fourth Floor - 4106, 4107
  • Potomac Science Center - Discovery Lab

Other computer labs are managed by individual departments or CALT.  See posted information in rooms.

The Dean's Office Video Conference Rooms:

  • Exploratory Hall 3201, 3301, 3302
  • Research Hall 1 (Showcase)

College Data Center 

  • Planetary 106 

Departmental and Center Information Technology Support

 

Hardware Purchases

University Approved Hardware Standards - Please review before purchasing faculty general use computers.

Computer Purchasing Guidelines - This guide applies to the procurement of laptop and desktop endpoint devices,

For new faculty and staff computer and other requests or quotes, use the IT request form: IT Request form If you need additional info on how to complete the form contact:  Director of Information Technology and Security

For server or cluster purchases:

  1. Review the college's server policy
  2. Talk to Office of Research Computing - Email Alastair Neil
  3. If ORC HPC doesn't meet your needs, get a quote for a system (do not purchase)
  4. Submit a co-location request for Aquia if required.  Please review before system purchase.
  5. Comply with all policies and best practices for securing your specific type of system
  6. Make sure system administrators (even graduate students) are members of SALT and attend training and meetings. 

Information Technology Policies

Services Provided

  • New employee setup
  • Software and hardware installation, and troubleshooting
  • Process automation through TeamDynamix and DynamicForms
  • Upgrades and reformatting of computers
    • All computers should be wiped and reformatted before reuse
  • Technology purchasing advice and quotes, including for classrooms and labs
  • Software and licensing issues
  • Lab support and imaging
  • Securely wiping hard drives
    • Must be done between users and before surplus

Software Purchasing

* The programs and services offered by George Mason University are open to all who seek them. George Mason does not discriminate on the basis of race, color, religion, ethnic national origin (including shared ancestry and/or ethnic characteristics), sex, disability, military status (including veteran status), sexual orientation, gender identity, gender expression, age, marital status, pregnancy status, genetic information, or any other characteristic protected by law. After an initial review of its policies and practices, the university affirms its commitment to meet all federal mandates as articulated in federal law, as well as recent executive orders and federal agency directives.